Automated attendant allows your department’s callers to dial one number and receive a voice menu with programmable options. Callers can hear a message saying, for example, “You have reached Boston University Communication Services. Press 1 to request a repair, press 2 to request new service, press 3 for a staff directory,” and so on. Calls are then automatically directed to the appropriate staff.
Automated attendant can help in situations where you need to:
- streamline a high volume of redundant calls,
- maximize low departmental resources, and/or
- handle a high volume of calls that need to be transferred.
The automated attendant menu allows you to have nine options. If you require more than nine, you can have a sub-menu.
The installation cost is $50 for the main menu.
For more information please contact us at 617-353-4357 or ithelp@bu.edu.